Terms & Conditions
By completing the product purchase order form and clicking the “Checkout” button and submitting an order via LSF Aquarium website, customer represents and warrants that customer has the requisite legal capacity, authorization and consent to contract with LSF Aquarium and agrees to be bound by the Terms and Conditions.
We reserves the right to amend, add or edit any of these Terms and Conditions at any time without prior notice.
WARRANTY OF PRODUCTS
All warranty conditions are stated in the product information provided, unless the manufacturer has provided none. We will pass on any product warranty offered by manufacturer of the products to our customers. Stated so, we does not manufacture the product itself and we shall neither be held responsible for any faults or defects of the products nor shall it be liable for any claims for loss, harm or damage by customer or end consumer or any third part arising out of or in connection with the products.
Payments for all orders received must be paid by Credit Card or Paypal.
All prices quoted are in Singapore Dollars by default. All prices quoted are exclusive of delivery charges, taxes/levies and other fees unless otherwise stated.
We aim to deliver the item to you at the place of delivery requested by you in your order.
We always aim to deliver within 3 working days from the date of any order which we accept but we cannot guarantee any firm delivery dates.
Delivery is within Singapore only.
We reserves the right to reject any delivery not in favor to us. E.g. multiple locations within an order. Subject to order cancellation policy by LSF Aquarium, we shall be obliged to deliver the products to the customer only upon confirmation of customer's order and receipt of full due payment or satisfactory evidence of due payment from customer.
Delivery of products shall be made in accordance with the traded terms at current time of order, date and time. Upon delivering the order, the person who receives the goods may be required to sign on the invoice to acknowledge receipt of the goods.
If delivery or collection is delayed through your unreasonable refusal to accept delivery from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
a. charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b. no longer make the item available for delivery or collection and notify you that we are immediately cancelling the applicable order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable order, less our reasonable administration charges (including for attempting to deliver and then returning the item, and any storage fees as provided for in clause 4(a) above).
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of an order. We does not guarantee that every title offered for sale online would actually be shipped immediately as our inventory level may vary on daily basis. In a rare situation, a product may be sold out when by the time your order is processed. We will inform you by email or phone should the situation arise for refund.
We reserves the right to amend or cancel the customer's order under any circumstance when we suffer loss, damage, cost or expense from performing its obligations. When such event occurs and we exercises its right to amend or cancel the customer's order, the affected customer shall be duly notified and any payment that the customer has paid shall be refunded within a reasonable timeframe. Such event may include, but not limited to, any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us.
In the event that the product(s) or part(s) of the products are damaged, defective or faulty (through no fault of customer), we shall, at its discretion:
a. Replace the same product(s) or part(s) due to manufacturing fault provided that:
b. Customer notifies us their intention to return the products within 3 days of the delivery or deemed delivery of the product(s) to customer; and
c. Customer returns the product(s) or part(s) thereof to us in their original packing to such collection point designated by us; accompanied with the original sales invoice with date of purchase and a brief description of the fault of the product(s).
d. We agrees to such return of the product(s) or part(s) thereof by customer.
e. Customer shall bear all delivery charges in relation to the return of the product(s) or part(s) thereof to the collection point designated by us.
All our goods sold are non-exchangeable and non-returnable.
Once a product has been sold, it cannot be exchanged except for the following:
a. Products received are different from what is stated on the invoice; i.e. Wrong goods are delivered.
b. Product is found to be faulty.
c. If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods.
All products to be exchanged have to be returned to us in their original packaging, accompanied with the original sales invoice with date of purchase.
LATE DELIVERY, NON-DELIVERY, PARTIAL DELIVERY
Any time period indicated at the website as to the delivery period of the products are estimates only. We shall undertake all reasonable efforts to ensure that the products are delivered to customer within the relevant period(s) specified at the website, or as agreed between LSF Aquarium and customer. Notwithstanding the aforesaid, we is unable to guarantee there shall be no late delivery or non-delivery of the products and we makes no representations or warranties that the products will be delivered within such period(s). Customer hereby agrees that we shall not be liable for any loss, damage, and cost or expense suffered or incurred by customer as a result of such late delivery or non delivery.
CHARACTERISTICS OF PRODUCTS
We try our best to ensure that the images of the products materially resemble the products delivered to the customer. These images are provided to us by the suppliers/manufacturers of the products or other third parties. Due to differences in monitors, the colour seen on screen may not be the exact colour of the product. Accordingly and due to limitations beyond our control, we are not responsible or liable for any differences or non-conformity of the products delivered to the customer as compared to the images of the products displayed on the website.
OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights existing in or in relation to the website and/or contents (including but not limited to any text, pictures, image, sound, graphics, video and other data), the products and/or any information, images or drawings supplied with the products belong to us and/or the supplier/manufacturer of the products (where applicable). Nothing herein shall or shall be deemed to pass any such intellectual property right to customer.
We makes no representations or warranties of any kind (whether express or implied) as to the intellectual property rights in relation to the products and/or any information images or drawings supplied with the products.
Customer undertakes not to use or download any material from the website and/or its contents (including but not limed to any text, picture, image, sound, graphics, video and other data) without first obtaining prior consent or a license to do so from us.
LAW & REGULATIONS
By transmitting an order via the website, the customer agrees that Singapore Law shall govern the Terms & Conditions and any contract or legal relationship formed on the basis of the order.