Once a product has been sold, it cannot be exchanged except for the following:
- Products received are different from what is stated on the invoice; i.e. Wrong goods are delivered.
- Product is found to be faulty within 3 days of delivery.
- If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods.
Local Exchange Policy: Exchange of product(s) will be arranged at LSF Aquarium.
All products to be exchanged have to be returned to LSF Aquarium in its original packaging, accompanied with the original sales invoice with date of purchase.